ONLINE TERMS OF USE 

Your purchase of goods from Alexandra Kidd Atelier website is subject to these Terms and Conditions of sale. If you do not accept these terms, you must not proceed to purchase from this website.

Alexandra Kidd Atelier Pty Ltd ABN 44666792892 conducts business from the website.

The goods and or services on this website are available from Australia only. Please contact us directly if you are overseas and wish to purchase any Alexandra Kidd Atelier items as it is subject to differing laws and customs requirements.

You may enter a contract with Alexandra Kidd Atelier for the supply of products and services described on this website. You agree to purchase the goods and services at the specified price subject to these Terms.

The Alexandra Kidd Atelier logo, products and words are registered trademarks and cannot be copied or used by any other parties without prior consent of Alexandra Kidd Atelier. To do so is a breach of these terms and may result in further legal proceedings.

Definitions:

The definitions as part of these Terms and conditions are as follows:

User Agreements:

By accessing and using the website you accept these terms and agree to be bound by them and that an agreement is formed between yourself and Alexandra Kidd Atelier Pty Ltd.

These terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website if amendments are made is taken as an agreement by you to be bound by the amended terms. It is recommended that you review these terms each time you use the website and or place an order via the website.

To place an order, you must provide adequate contact details, email address, phone number and valid delivery address so we may contact you and deliver your product.

You must be eighteen (18) years of age or over to purchase products from the website.

Any orders/purchases made by you using this website is an acknowledgement by you that you:

  • Are over the age of eighteen (18) years of age.

  • Accept these terms.

  • Have entered a legal contract with Alexandra Kidd Atelier in relation to these terms.

  • Together with your order have entered into an agreement between you and Alexandra Kidd Atelier for the supply of goods.

Alexandra Kidd Atelier reserves the right to seek compensation and legal action from the parent or guardian of a minor that causes an order to be placed, for any loss or damage that Alexandra Kidd Atelier may suffer because of the transaction entered as a minor.

Orders:

1.     All orders made via our website are final. We do not offer exchanges or refunds unless required by law. No refunds or exchanges are given for simply change of mind, an incorrect selection or finding an alternative elsewhere. We strongly recommend you carefully review your proposed order before adding it to the shopping cart and then proceeding with your order.

2.     Hand blown glass is a free-flowing artisan process and is subject to natural variations in shape and colour. Each piece is unique in its own right and cannot be copied.  Alexandra Kidd Atelier reserves the right to deem what is an acceptable variation and within acceptable parameters of variations for the entire collection.

3.     Once Alexandra Kidd Atelier accepts your order no cancellation of that order is valid unless you receive written confirmation from Alexandra Kidd Atelier stating that the order has been cancelled.

4.     Your online order must be paid for in full before we can begin arrangements for the manufacture or supply of the products to you.

5.     The representations of product on our website are as accurate as possible however they should be considered as guides for shape, size and colour given the nature of handblown glass.

6.     You and Alexandra Kidd Atelier may enter a contract for the sale and supply of products by you making an offer to purchase a product at the price shown on the website by:

o   Placing an electronic order for the products using the website

o   You are confirming the order in accordance with the procedure on the website.

o   You make a payment in full (plus any applicable delivery charges) on the website and that payment is received in full by Alexandra Kidd Atelier and

o   the acceptance of that offer by Alexandra Kidd Atelier.

o   Alexandra Kidd Atelier may not receive instruction from any third-party website providers or systems due to factors outside our control such as software failure or electrical failure. In this instance

7.     Alexandra Kidd Atelier is not liable to you in any way for any loss or damage arising directly or indirectly in connection with the transmission of an electronic instruction through the website or any failure to receive an electronic instruction for whatever reason.

8.     Alexandra Kidd Atelier may act, and process all completed electronic instructions transmitted or issued through the website without further consent from you.

9.     Alexandra Kidd Atelier may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions or to verify the accuracy of the electronic instructions.

10.  You will receive a confirmation email from Alexandra Kidd Atelier as soon as practicable after you have confirmed your order and made payment. If you have any questions regarding your order, you may contact our team.

11.  If your order is not accepted by Alexandra Kidd Atelier you will be notified by email or telephone to arrange a full refund of any payment you have made.

12.  Alexandra Kidd Atelier reserves the right to accept or reject any offer made by you online for any reason (or no reason), including an error in pricing, an error in description or any error on your order.

13.  Any representations made about stock availabilities are accurate to our last known stock level and are subject to change. If Alexandra Kidd Atelier is unable to supply a particular product, then you will be notified as soon as possible.

Price:

  1. All pricing is shown in AUD and include GST where applicable. Prices do not include delivery and handling charges. Prices are subject to change without notice.

  2. Images of products without associated pricing are not offered for sale.

  3. Accessories shown in any images are not included in the price but may be for sale. Please enquire directly with our studio for these products.

  4. We reserve the right to make amendments or corrections to any pricing on our website.

Payments:

  1. All payments must be made in full prior to delivery.

  2. Payments must be made via the “Shopify” secure payment gateway accessible via the website and are subject to any terms and conditions of these providers.

Supply and Delivery:

  1. Subject to your compliance with these Terms and the subsequent acceptance of your order by Alexandra Kidd Atelier, Alexandra Kidd Atelier will sell and supply the products to you as shown on your Order confirmation.

  2. Products may not be available for immediate delivery and Alexandra Kidd Atelier will endeavour to deliver your order within the lead time quoted at the time of purchase. You agree that your order for any item not in stock may take up to 12-14 weeks to be delivered to you from the date you place your order. Alexandra Kidd Atelier will contact you should this lead time vary by more than 2 weeks and provide an indicative delivery date.

  3. Delivery times may be greater than 10 business days for regional or remote areas.

  4. Delivery dates are estimates only and we do not accept liability for failure to deliver the products within the specified time resulting from shipment issues from our suppliers.

  5. Delivery times will be arranged with you in advance, if you are not available to accept the delivery within 30 days of being notified any outstanding monies need to be settled and external storage fees will apply.

  6. If no one can accept delivery on the pre-arranged date, then re-delivery costs will be charged to you.

  7. Should you arrange your own delivery or pick up the goods become your responsibility upon collection from our studio.

Delivery by Post or Carrier:

These terms apply when you have selected to have your goods delivered to a specific address.

  1. The delivery address must be an address within Australia and cannot be a freight forwarding location. Deliveries cannot be made to PO boxes.

  2. Upon acceptance of your order by Alexandra Kidd Atelier your order will be dispatched to your specified delivery address generally within 10 days of the date you place your order if the items are in stock.

  3. Any large or bulky orders will require direct pick up or you will be contacted by Alexandra Kidd Atelier to make arrangements for delivery.

  4. You will be required to be available in person to accept delivery of your order.

  5. Any changes to the delivery date or delivery address must be received by our team at least 48 hours prior to dispatch.

  6. Alexandra Kidd Atelier will use its best practices to delivery your order within any stated timeframes for dispatch. Alexandra Kidd Atelier cannot warrant that these timeframes will always be met as many factors influence these timeframes.

  7. You must advise Alexandra Kidd Atelier at the time you place your order of any difficulties that may be involved or associated with the delivery.  If our delivery contractor is unable to complete the delivery due to site conditions, then you may be subject to additional fees to complete the delivery.

  8. Alexandra Kidd Atelier has the right to make part deliveries of any order or at our discretion deliver the complete order upon receipt of the final item. If the client chooses to have a part delivery each delivery will constitute a separate contract in respect of the products delivered. Failure to deliver all the products you have ordered will not invalidate the contract as regards any part deliveries.

  9. Alexandra Kidd Atelier will not nor cannot accept responsibility for delivery failures or delays by our third-party delivery contractor.

  10. You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage or shortages with seven calendar days of delivery.

Orders to be collected from Alexandra Kidd Atelier Studio:

These terms apply when collecting directly from the AK Atelier Studio.

  1. If you opt to collect your order directly from our studio a representative from our studio will contact, you by telephone or email to notify when the order is available for collection.

  2. Orders for collection must be collected within 30 days of you being notified that your order is ready for collection. If your order is not collected by this time Alexandra Kidd Atelier reserves the right to allocate those goods to another customer and reorder the goods for you.

Title and Risk in Goods.

Title and risk in the products, such as loss and damage, pass to you on delivery or collection.

Paypal and Credit card fraud

To the extent permitted by law, Alexandra Kidd Atelier and its related bodies will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card or other account is fraudulently used or is used in an unauthorised manner.

Disclaimer and Indemnity:

To the extent permitted by law, each of Alexandra Kidd Atelier and its related bodies corporate exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:

a. Errors, mistakes or inaccuracies on the website.

b. You acting, or failing to act, on any information contained on or referred to on the website and/or any linked website.

c. Personal injury or property damage of any kind resulting from your access or use of the website.

d. Any unauthorised access to or use the websites secure servers.

e. Any interruption of cessation of transmission to or from the website.

f. Any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party; and/or

g. The quality or fitness for any purpose of any linked sites.

Except as expressly provided in these terms, and to the fullest extent allowed by the law, Alexandra Kidd Atelier and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website.

Order Enquires:

If you have any queries about the progress of your orders, please contact our team with order reference number as shown on the email confirmation.

Damage or Faulty Products and Refund Policy:

1.     If any product ordered by you arrives damaged or is not of acceptable quality, you may have:

a.     Rights under the refund policy

b.     Legal rights in Australia under the Competition and Consumer Act 2010 and other rights undert other consumer laws applying in each Australian State and Territory; and or

c.     To have the product repaired or replaced or to receive a refund of the price paid by you for the product.

2.     Please make your selections carefully as Alexandra Kidd Atelier wiil not provide you with a refund or exchange simply because you changed your mind or the product was not what you expected.

3.      If your Order arrives damaged, please contact Alexandra Kidd Atelier immediately.

4.      Our products carry a 12month warranty from date of purchase.

5.      Alexandra Kidd Atelier, will not be responsible for ensuring that the products are suitable for a particular purpose unless it is self-evident.

Privacy and Personal Information:

  1. Our Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

  2. The privacy of your personal information is important to Alexandra Kidd Atelier

  3. Alexandra Kidd Atelier and its third parties may collect personal information directly from you when you place an Order, or when you contact us at info@alexandrakidd.com. Personal information may include your name, residential and/or postal address, telephone number and email address.

  4. Your personal information is not collected if you only browse this website.

  5. Alexandra Kidd Atelier does not store your credit card or banking details.

  6. Alexandra Kidd Atelier, its related bodies corporate and their authorised third parties, may use your personal information for the purposes for which you give it to any of them and for their own internal purposes. You agree that Alexandra Kidd Atelier and/or its third party may use your email address to send you messages concerning any Orders you place and information about the products sold via the website that Alexandra Kidd Atelier thinks may be of interest to you. If you would prefer not to receive promotional or other material from Alexandra Kidd Atelier or its third parties, please let us know and we will respect your request. You also agree that Alexandra Kidd Atelier, may contact you by telephone to arrange delivery or collection of your Order.

  7. You may request Alexandra Kidd Atelier, to remove your personal information from its database by emailing us at info@alexandrakidd.com

  8. For further details about Alexandra Kidd Atelier’s privacy practices please view the Privacy Policy on this website. Should you have any questions concerning your privacy, please contact us at  info@alexandrakidd.com

Force Majeure

  1. Alexandra Kidd Atelier will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.

Governing Law

2. These terms will be governed by and interpreted in accordance with the laws of New South Wales, Australia and you irrevocably submit to the non-exclusive jurisdiction of the Courts of New South Wales, Australia. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.

3. If you access the website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. Alexandra Kidd Atelier makes no representations that the content of the website complies with the laws of any country outside Australia.

Severability:

If any part of these terms is found to be void, invalid, unlawful, or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and Alexandra Kidd Atelier.

Transfer and Assignment:

If Alexandra Kidd Atelier merges, sells, or otherwise change control of its business or this website to a third-party, Alexandra Kidd Atelier reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content, and rights that Alexandra Kidd Atelier has collected from you and any agreements it has made with you.

Waiver:

The failure by Alexandra Kidd Atelier to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by Alexandra Kidd Atelier.